WE INNOVATE AND CONTINUE TO EXPLORE, NURTURE, AND ACTIVATE FUTURE POSSIBILITIES
The C1 Innovation Lab re-imagines how employers and health plans collaborate to develop forward-thinking solutions that improve member experiences and health outcomes while driving down health care expenses.
OUR FUNCTIONS
RESEARCH AND DESIGN
Our design team is composed of client consultants, researchers, data scientists, strategists, and designers who use human-centered design methods to gather research and insights to create meaningful solutions for employee populations.
MEMBER EXPERIENCE AND INNOVATION
Our customer service specialists work side-by-side with clinicians to advocate for members while capturing member experience insights that infuse and guide our innovative solutions.
CYBER FUSION DATA SECURITY
The Cyber Fusion team ensures the safety and security of our members' data as we innovate. Our team of analysts are part of our larger Cyber Defense & Investigations team that provides security incident detection and prevention.
ENGAGEMENTS
CONDUCT RESEARCH
- Trends
- Data analytics
- Member insights
- Topic synthesis
IDENTIFY CONCEPTS
- Brainstorming
- Idea creation
- Idea refinement
- Concept evaluation
BUILD AND REFINE
- Prototypes (MVP)
- User test, iterate
- Define, scope
- Pilot project
INNOVATION COMMUNITY AND PARTNERS
STARTUPS AND
ACCELERATORS
GEOGRAPHIC
PARTNERSHIPS
ACADEMIC
INSTITUTIONS
We believe that innovation is enhanced through active collaboration and partnerships. Combining insights gained from decades of serving members with diverse and cutting edge solutions from industry thought leaders, the C1 Innovation Lab team transforms experiences and outcomes for our members and communities.
CONTACT US
Email
C1innovationlab@bcbstx.com
Address
603 Munger Ave., 7th Floor
Dallas, TX 75202